Shipping & Returns

Domestic Shipping (United States)

We ship to all 50 states using reliable carriers. Shipping costs are calculated at checkout based on your location and the size and weight of your item(s).

Processing Time: Orders typically ship within 2-3 business days after purchase.
Delivery Time: Most domestic orders arrive within 5-7 business days after shipping.
Tracking: You'll receive tracking information via email once your order ships.

International Shipping

We're proud to ship our curated vintage collectibles worldwide. International shipping rates are calculated at checkout based on destination and package specifications.

Processing Time: 2-3 business days
Delivery Time: Varies by destination, typically 7-21 business days
Tracking: International tracking is provided when available

Important Note on Customs & Duties:
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in our product prices or shipping costs and are the buyer's responsibility. We recommend checking with your local customs office for estimated charges before placing your order.

Packaging & Handling

All items are carefully packaged to ensure safe arrival. Fragile items such as vintage art, prints, posters, and antiques receive special protective packaging. We take great care in preparing each shipment, as we understand these are valuable and often irreplaceable pieces.

Shipping Restrictions

Some items may have shipping restrictions based on size, fragility, or destination. If we're unable to ship a specific item to your location, we'll contact you before processing your order.

Returns & Exchanges

Our Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your item, please contact us within 14 days of delivery to initiate a return.

Eligible Returns:

  • Items that were misrepresented in the listing
  • Items that arrive damaged during shipping
  • Items that are significantly different from the description

Non-Returnable Items:

  • Items returned after 14 days from delivery
  • Items damaged due to misuse or improper care after delivery
  • Items without original packaging (when applicable)

Return Process

  1. Contact Us: Email us within 14 days of delivery with your order number, photos of the item, and reason for return
  2. Approval: We'll review your request and provide return authorization and instructions
  3. Ship Back: Carefully package and ship the item back to us using a trackable shipping method
  4. Refund: Once we receive and inspect the returned item, we'll process your refund within 5-7 business days

Return Shipping Costs:
If the return is due to our error (wrong item, damaged, misrepresented), we'll cover return shipping costs. For other returns, the customer is responsible for return shipping.

Damaged Items

If your item arrives damaged, please contact us immediately with:

  • Photos of the damaged item
  • Photos of the packaging
  • Your order number

We'll work with you quickly to resolve the issue through replacement, repair, or refund.

Exchanges

Due to the unique, one-of-a-kind nature of our vintage inventory, we cannot offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.

Questions About Shipping or Returns?

If you have specific questions about shipping to your location or our return policy, please don't hesitate to contact us. We're here to help ensure you have a great experience with DeadFITS.